Embedded Files
Select the image above to review the full course.
Tools Used: Articulate Storyline | Canva
Additional Deliverables: Design Document | Storyboard | Job Aid
Highlights:
Closed captions
Tabbed interactions
Branching interactions
Accordion
Text variable
Three scenarios demonstrating real life examples
Avatar guide
Audience: Newly-hired customer service associates at Consumer Goods Company representing multiple generations (Millennials and Gen-Z), who are new to the workforce or recently switched industries, having varying prior exposure to inclusion practices at a large company.
Problem: Consumer Goods Company has experienced a 20% decrease in retention of new hires from underrepresented backgrounds. Results from exit interviews reveal that these new hires are experiencing implicit bias and a lack of consideration for their diverse identities.
Solution: To increase retention of new hires from underrepresented backgrounds by 25% over the next two years, this scenario-based onboarding training focuses on creating a welcoming environment for co-workers with different identities, noticing and counteracting implicit bias, and utilizing company resources to promote an inclusive workplace.
Process: This e-Learning module for Consumer Goods Company began by analyzing data from exit interviews that revealed retention was impacted by a lack of consideration for co-workers' diverse identities, and experiencing implicit bias. Then, a needs analysis conducted with SMEs identified gaps in knowledge about implicit bias and promoting an inclusive workplace, and the appropriate training modality to use to ensure accessibility to learners across the country. Design began with the creation of a detailed design document and storyboard, to give SMEs an outline of the course learning outcomes, scenario-based examples, and engaging interactions that would be used. Next, development of the course was done in Articulate Storyline. The course content was chunked using interactions like accordions and branching to help reduce cognitive load, and three scenarios demonstrated real life examples of how co-workers attending virtual meetings counteracted implicit bias and created a welcoming environment. A custom asset created in Canva was used for an interactive identity wheel to help learners identify various aspects that could make up a co-worker's identity and impact experience in the workplace. An avatar guide representing the company's CEO takes learners through the training to provide additional engagement. Final assessment includes performance-based questions, allowing the learner to demonstrate behavior change based on learning, and a job aid is provided for quick, easy access following the training. Finally, once feedback from SMEs and stakeholders was incorporated, the SCORM-compliant module was published.
Evaluation: Following Kirkpatrick's Model of Evaluation, results of the training were assessed using:
Level 2: This consists of two knowledge checks during the course and a final graded quiz with unique, scenario-based questions.
Level 3: This consists of, over the course of three months following implementation, observation of learners in meetings and at company events, as well as data analysis from stay and exit survey questions about the current workplace environment.
Select the image above to review the full course.
Tools Used: Articulate Rise | Canva
Additional Deliverables: Design Document | Job Aid
Highlights:
Flash cards
Process block
Tabbed interactions
Accordions
AI audio block
Two scenarios demonstrating real-life examples
Audience: New managers at Company A, a project management firm, who have been promoted from entry-level positions, with little management experience. These are educated professionals who served in similar entry-level positions to the individuals they now supervise.
Problem: Company A has seen a 25% decrease in entry-level employee retention. Research shows these employees are leaving due to frustration with new managers, who are not clearly communicating expectations and leaving the employees feeling less supported.
Solution: To increase entry-level employee retention by 25%, this course is designed for new managers to learn, practice, and implement five elements of a clear and supportive communication strategy to use with their supervisees, as well as enhance existing oral and written communication practices using the strategy.
Process: This e-Learning module for Company A began with a needs analysis conducted with SMEs to determine gaps in knowledge and appropriate training modality for employees located across various cities. Design of the course began with a design document that clearly outlines the contents and flow of the course and the interactions that would be used. Next, the course was developed in Articulate Rise. Drawing on Merrill's First Principles of Instruction, scenarios demonstrate real-life examples of using the strategy taught in the training and give the learners the opportunity to apply their learning with practice implementing each element of the strategy. Flash cards, a process block, an AI audio block, and tabbed interactions also create engagement and chunk learning strategically. Single tabs and accordions are used in place of labeled graphics to showcase each element in sample email communication, for enhanced readability and accessibility.
Final assessment questions with mini scenarios allow learners to demonstrate the knowledge gained. A job aid outlining the five elements of the strategy is provided for quick reference. Once development was completed and feedback from SMEs and stakeholders was incorporated, the course was published in compliance with SCORM.
Evaluation: Following Kirkpatrick's Model of Evaluation, results of the training were assessed using:
Level 2: This consists of using two knowledge checks and a performance-based final assessment.
Level 3: This consists of, over the course of the three months following training implementation, observing meetings between managers and their supervisees, as well as data analysis from stay and exit survey questions about communication and support from managers, to assess if use or lack of use of the strategy taught in the training impacted entry-level employee retention.
e-Learning Interactions
These samples highlight developer skills in standalone examples. Each includes a write up detailing the context in which the sample might be used, as well as featured interactions used in development.
Select the image above to review the full interaction.
Tools Used: Articulate Storyline | Canva
Strong Passwords
Strong Passwords
This gamified sample could be used as a knowledge check within a larger e-Learning course focused on best practices for securing data, one of which is utilizing a strong password to access a database or system where sensitive information is housed. Within the course, this knowledge check could be placed after the learner is informed about the characteristics that make up a strong password, such as using a combination of letters, numbers, and special characters.
Highlights:
Closed captions: These captions enhance accessibility.
Gamification: The creation of a gamified learning experience enhances interactivity and helps increase retention.
Text variable: The variable asks the learner to enter their respective name at the beginning, and that name is referenced again at the conclusion of the game, creating a personalized learning experience.
AI-generated sound effects: These are used at the beginning of the game, and at the reveal of the badge if the player answers all questions correctly, reminiscent of the sounds in a video game or arcade.
AI-generated avatar voice: This was used to incorporate an international voice.
Motion paths: A motion path is used on the shapes that display the three password examples, from which the learner must select the strongest password before the shapes reach the bottom of the screen. This enhances engagement and gamification by creating a time-based response. An up and down motion path is used on the avatar to create an effect of jumping up and down and cheering the learner on as they answer each question.
Select the image above to review the full interaction.
Tools Used: Articulate Storyline | Canva
Vacation Rental Check-in
Vacation Rental Check-in
This simulation could be part of a larger e-Learning course created for check-in employees of a vacation rental company, to standardize the check-in experience for all guests. It provides an interactive example of how to check guests in, and the specific information that must be shared to effectively orient them to the property.
Highlights:
Closed captions: These captions enhance accessibility.
Zoom region: This emphasizes a particular area of the rental property, directing the learner's focus.
Click-to-reveal interactions: These are used to enhance interactivity for the learner and chunk and sequence information to help reduce cognitive load.
Select the image above to review the full interaction.
Tools Used: Articulate Storyline | Vyond
STAR Feedback
STAR Feedback
This animated sample could be used as a knowledge check within a larger e-Learning course created for a manager training on giving constructive feedback using the STAR method (situation, task, action, result). Within the course, this knowledge check could be placed after the learner is informed about each element of the STAR method, and given scenario-based examples that apply it. Incorporating whiteboard animation and dynamic characters from Vyond into Storyline makes the experience more engaging and relatable for learners.
Highlights:
Closed captions: These captions enhance accessibility.
Music: The background music designates a transition from introducing the knowledge check to the multiple choice question.
AI-generated sound effects: These sound effects add an element of engagement.
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